}
FAQ

FAQ

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FAQs

provide you with a custom sample, FOR FREE, within a few days. Periodical product update and updated brochures, qualified certificates
and flexible payment period are other advantages.
F

What is the lead time from order placement to machine installation?

The delivery lead time for standard models is 1–3 months, depending on the specific model. Customized gravure printing machines may require a longer production period. Installation and commissioning are handled by our engineer team. We will send technicians to your factory for installation, and operator training, which typically takes 2–4 weeks. Sea freight duration varies depending on the destination port. We recommend preparing visa applications for our technicians upon departure shipment of the machine, so they can travel to your factory promptly upon the machine's arrival.

F

What after-sales services do you provide?

Warranty: The machine comes with a standard 1-year warranty starting from the installation date at your factory. Extended warranty options can be considered based on specific circumstances.

Technical Support: We offer 24/7 response for technical inquiries, providing remote guidance or sending technicians for on-site support when necessary.

Spare Parts Supply: We maintain an inventory of commonly used wear-and-tear parts to facilitate rapid shipment in case of urgent needs.

Regular Follow-ups & Preventive Maintenance Services: We schedule periodic check-ins and offer preventive maintenance plans to ensure optimal machine performance.

F

What is a Dry Laminator machine in flexible packaging converting?

A Dry Laminator is a machine that bonds two layers of substrate using solvent-based or water-based adhesives. The process involves applying the adhesive, drying it in an oven to evaporate the solvents/water, and then pressing the layers together. Its advantages include wide material compatibility (especially for aluminum foil and metallized films), high peel strength, and mature and reliable technology. Disadvantages are higher energy consumption, solvent emissions (requiring separate treatment systems), and a relatively larger space needed.

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