Service

Service

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Maintenance Technical Support

As a customer of Kingsun Machinery Company, you can count on our competent assistance after you purchased your equipment. Our service team provides you with support for all upcoming tasks and questions pertaining to your machine.

Kingsun Machinery company is a reliable partner in the maintenance of your purchased equipment. For technical consultation and support for all Kingsun machines, experienced technicians are available to you daily during the main business hours. If you need support at other times, you can just send us a email so can arrange the solving problem. For fast on-site help, a well-coordinated network of service technicians is on call and always in contact with your service team. Professional, fast and effective remote assistance is available through the online service by audio /video or text.

Kingsun technical team always ready here to service you!

QC And Service

Wenzhou Kingsun Machinery Industrial Co.,ltd choose world or China famous brand components for the printing & packaging machines production, so as to guarantee you can get high quality equipment.
All the printing and packaging equipment production is according to the contract or special requirement of customer.
We will send the machine making procedures information to you periodically, so you can know the whole procedure of machine production.
Before shipment we will carefully and strictly test machine by our inspection engineers, and according to the contract technical requirement, we will make the “pre-shipment inspection list” to check it one by one, so as to guarantee you can get the right function machine and spare parts.
The packing and anti-rusty treatment are important steps before shipment, our experienced engineer will check and take care for the machine packing so as to fit for sea transportation.
When the machine arrives at customer’s factory, we will prepare the visa and send the professional technician for installation and training as scheduled if request by your company.
We provide fast response for the after sale service through online service or telephone or video. If you need any parts to change we will send it by fastest courier (DHL, FEDEX, TNT OR UPS), our engineers will instruct you to fix it at any time.
If you have any other business in China need our help, we will make all our efforts to manage it for you, including payment, inspection, export, shipment etc.
Project Management

Project Management

Project Planning and Preparation:

• Advance documentation
• Discussion of erection plan in accordance with the site conditions
• Joint planning of personnel and schedules
• Foundation plan

Shipment:

• Coordination of transport and delivery
• Cooperation with carefully selected partners for the transportation and delivery
• Coordination of partner companies
• Specification of trestle lifting gear, fork-lift trucks, heavy-duty rolls
• Door dimensions, steps and gradients, ground/floor on transport routes

Project Management

Project Management

Installation:

• Dispatching of professional installation personnel
• Professional coordination of all partners

Training:

• Training by experienced operator
• Training for your staff at the machine
• All aspects of makeready
• Work at the control console
• Maintenance and machine care

100+

Exporting Countries

Mission
We deliver excellent machines and services for printing and packaging industries worldwide.
Vision
We aim to be your most trusted partner, always making products that go beyond what you expect.
Values
Keep Improving:We always look for better ways to build our machines and serve our customers.
Do It Right:We focus on every detail to make sure our products are reliable and efficient. Work Honestly:We build strong relationships by being honest, responsible, and committed to your success.
Wenzhou Kingsun Machinery Industrial Co.,Ltd.

Spare Parts

If you need support with the identification or do you have further questions in this regard? Our specialists in the technical service department will gladly assist you.

Whether warehouse delivery or express: together with our partners we ensure punctual delivery. The quality of our replacement and wearing parts is important to us.

Spare parts deliveries are always processed with absolute priority. We choose the optimum dispatch route (normally choose DHL, FEDEX or TNT) to your location and thus ensure that your spare parts arrive as quickly as possible.

Wenzhou Kingsun Machinery Industrial Co.,Ltd.

Kingsun team take more care of your smooth production!

WHAT OUR HAPPY CUSTOMERS SAY?

We have served thousands of customers worldwide, and we are dedicated to making your satisfaction our ultimate goal.

Mr. Horacio from Uruguay

We have been working with Kingsun since 2005, from small volume to big volume, every year we always buy lots of goods from Kingsun, Mike li always provide good service and a very good friend.

Mr. Uddin from Bangladesh

Since 2004 we continuing bought many machines from Kingsun company, we also grown as one of top player in our market, we keep very good relations and friendship, Kingsun team is worthwhile to trust in China.

Alberto from Argentina

Kingsun team always hospitality and support me lots, since the first rotogravure press, I have been to China 10+ times and we have done lots of business since 2010 with Kingsun company.

Mr. Alvarado from Mexico

Kingsun team help us a lot, we always can get prompt service from them. They are most professional and good service team in China.

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+86-577-88939966 [email protected]