FAQs
and flexible payment period are other advantages.
What should I do when the machine malfunctions?
All of our sales engineers have been trained in handling common troubleshooting issues and are available online for 20 hours to help you solve problems. Provide solutions within 24 hours and continue to follow up until issues are solved. We have experienced technician and engineers’ team to provide further after-sales services, make sure you use our machines without any technician problem.
How do we install and train after purchasing the machine?
We welcome customers to our city and show you our production workshops and user factories. We can also contact customers closest to your city for convenient visits. Likewise, we have customers in over 100 countries around the world.
What types of envelopes can these machines produce?
These machines can produce various sizes of red envelope, Western style envelope, Chinese style envelope, and can be customized according to the product.